When you bring together your delegates for an incentive trip, a retreat, a semi-annual meeting, an annual conference, you want them to experience the “WOW feeling”, return home refilled with energy, motivated and ready to take action on their new goals.

You want a speaker who understands your reality and who will help you get real results. In a custom-made presentation for your group, Patrick shares new ideas, inspiration, emotions and humor.

Patrick’s direct and personal style immediately puts all participants at ease. He is a master at storytelling, using analogies, personal examples and quotations that bring strength and credibility to his content.


Strategies to obtain, foster and keep customer loyalty.

This presentation is ideal for everyone who is in contact with clients. 

It takes thousands of dollars and months before you find a good customer… and it only takes a few minutes to loose one. Not only you want satisfied customers, more importantly you want loyal customers.


What are you doing to be the first choice and create loyalty with your customers? In this highly interactive and information rich session, you will learn that:

  • Customer service is not a department… it’s an attitude and everyboby’s responsibility;
  • Each customer represent a goldmine (the lifetime value of a customer is 20 times is annual sales volume);
  • You never have a second chance to make a good first and last impression;
  • Your organization is as good as your worst employee;
  • The customer is always right even when he is wrong because he can spend his money elsewhere;
  • You must provide your customers with a memorable experience (wow effect) if you want to be different than your competition; and
  • You should never take your customers for granted and say thank you more often.

This presentation is ideal for everyone who is in contact with clients.  

In addition, near the end of his presentation, Patrick will ask all participants to make a commitment on a goal that is outside their comfort zone. He will give all the participants a free souvenir bracelet to be worn for 21 days to remind them to act on their commitment. Patrick believes that action is the only way to get better RESULTS!

* This presentation is available in english and/or french

Watch Patrick in action

Unanimously, our 90 participants have greatly appreciated your friendliness and your message that is both simple and effective. Several of them, puffed up with a new energy and armed with your customer service principles are already on the road of success! 

Denis Pascal, Vice President Operations – Super C

 Our summit was fantastic and Patrick… WOW! He was AMAZING! He got a huge standing ovation at then end. Our agents were pump up and super motivated after his presentation. Our management team were also flabbergasted and talked about him during our post summit diner. Patrick is a great, great motivator and he is gave lots of great tools. Everyone were taking notes. He made us laugh and think. He is also very professional. He gave our organization something to work with and we will all, individually and as a team, definitely have more success.

Nathalie De Mone, Incentive Plans Manager/Directrice Plans Incitatifs Bell Canada

The comments from the employees who have attended Mr Patrick Leroux’s presentation are very positive, they have appreciated this conference a lot.  The preparation was very fluid, smooth and courteous. Merci!”

Yelena Sheedy, Adjointe au vice-président  Marques Constellation


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De plus, vous recevrez GRATUITEMENT mon guide PDF "15 idées actions pour augmenter la motivation et la performance des vos employés"